Billing

Payments?

Yes, instances in a stopped state continue to reserve dedicated system resources (RAM, SSD storage, Alias ​​IP, CPU) and, therefore, incur charges until the instance is destroyed. If you do not want more accumulate charges for a virtual machine, use the DESTROY button in the customer portal.

I connected my credit card but I see a small charge on my card. What da?

We have not loaded your card. What you have observed is a temporary authorization to validate the card provided The suspension will expire automatically according to the policy of your bank, usually within a few days.

How do I bill my instances?

All servers in your account are billed per hour up to the monthly rate limit. The hourly rate is determines dividing the monthly rate by 672 hours (28 days). If your server is online for more than 672 hours in One calendar month, you will only be charged the monthly rate. Accumulated charges are billed to your counts on the 1st of each month.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, Bitcoin (BTC and BCH), and PayPal. Depending on your geographical region, Paypal supports additional payment networks, including Giropay and transfers banking.

Is the bandwidth usage calculated from outgoing, incoming or outgoing traffic? incoming + outgoing?

The use of bandwidth is based on incoming traffic or the highest outgoing traffic. For example, yes your VPS uses 100 GB of incoming bandwidth and 200 GB of outgoing bandwidth, its use for billing would be 200 GB.

How fast is the excess bandwidth invoiced?

The use of bandwidth in excess of the allocation of instances has a cost of $ 0.01 per GB.

How are monthly limits on bandwidth calculated for instances by hour?

If your plan has 1000 GB allocated, the transfer amount per hour for surplus calculations is of 1000/672 = 1.48 GB / hour. Your pending charges will reflect the excess calculated by this formula. Note: in some cases, it may be less costly to leave your instance in execution than to destroy it and charge fees for surplus.

In what time zone are the start and end times on my bill?

All invoices will reflect the start and end times in UTC.

Technical

What operating system templates do you offer?

See our complete list of operating systems.

I do not see my preferred operating system in the list. Can I upload my own ISO?

Yes, with the Load ISO function, you can load your own image of the boot operating system, mount it on your instances and execute the configuration process.

Do you have access to the console?

Yes, you can access the console of your virtual machine using the control panel.

Do you allow the editing of reverse DNS records?

Yes, we allow custom reverse DNS entries for the IP addresses of the virtual machine. Can update the reverse DNS information directly from your client's portal.

Do you offer backup copies of instances?

Subscribers can create snapshots of any active instance at any time. We understand the importance of creating backup copies of all files / content / critical configurations and We encourage all Subscribers of HospedajeWeb.com to keep current backup copies as part of the planning and execution of the business continuity of the organization. We also offer Daily automatic backups: read more details about automatic backups.

Do you offer IPv6 support?

Yes, IPv6 is available!

Do you offer managed hosting?

No, your instances give you full access to the root and are 100% self-managed.

Does it support multiple IPv4 addresses per instance?

Each virtual machine comes with a primary IPv4 address

What are the specifications of hardware of your host machines?

To achieve the highest possible virtualized performance, all our host machines use the state-of-the-art Intel CPU architecture with 100% SSD storage.

What kind of virtualization do you use?

We use KVM (Kernel-based virtual machine) in 100% of our infrastructure.

Are your instances pre-installed with cPanel / WHM, WordPress, PHP, MySQL, etc.?

By default, instances will have a clean installation of the operating system without these additional packages, but you will have a full administrator / root to install any software additional you need. If you prefer that your instances come with some pre-packaged software already configured, we offer a set of one-click applications that add some popular packages, including cPanel / WHM, LEMP, OpenVPN and more. See the complete list of applications in one click.

Do your instances come with a cPanel license?

No, the instances do not come with a cPanel license by default. CPanel licenses are available for an additional $ 15 / month for VPS instances.

Forum

Do you have a community forum website?

Yes! Comment with the VPS.org community on forum.vps.org .